Helium incident

Helium Wallet - Cloudflare Outage/RPC Degraded Performance

Critical Resolved View vendor source →

Helium experienced a critical incident on October 30, 2023, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:12 PM UTC
Resolved
Oct 30, 2023, 10:00 PM UTC
Duration
1h 47m
Detected by Pingoru
Oct 30, 2023, 08:12 PM UTC

Update timeline

  1. identified Oct 30, 2023, 08:12 PM UTC

    We have identified a major outage with Cloudflare causing downstream impact to the Solana RPC backing the Helium Wallet App. Wallet App operations are degraded at this time.

  2. monitoring Oct 30, 2023, 08:33 PM UTC

    A workaround has been provided by the RPC provider and Helium Wallet Application functionality has been restored. We will continue monitoring to ensure stability moving forward.

  3. resolved Oct 30, 2023, 10:00 PM UTC

    This incident has been resolved.