Helios incident

Twilio outage

Resolved after 2 hours 27 minutes, affecting API, on August 18, 2023.

resolved Aug 18, 2023, 02:56 AM UTC

All services impacted by an issue with Twilio have recovered and are operating as intended. This incident has been resolved.

Started
Aug 18, 2023, 12:28 AM UTC
Resolved
Aug 18, 2023, 02:56 AM UTC
Duration
2h 27m
Detected by Pingoru
Aug 18, 2023, 12:28 AM UTC

Affected components

API

Update timeline

  1. identified Aug 18, 2023, 12:28 AM UTC

    Twilio is experiencing an outage that effects Helios. We are monitoring the situation. You can follow progress here - https://status.twilio.com

  2. investigating Aug 18, 2023, 12:28 AM UTC

    We are currently investigating this issue.

  3. investigating Aug 18, 2023, 12:30 AM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 18, 2023, 01:18 AM UTC

    We are still monitoring the issue with Twilio that effects Helios - https://status.twilio.com

  5. resolved Aug 18, 2023, 02:56 AM UTC

    All services impacted by an issue with Twilio have recovered and are operating as intended. This incident has been resolved.

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