Heidi Health incident

Note generation outage

Resolved after 31 minutes, affecting API and API and 1 more, on February 6, 2025.

resolved Feb 06, 2025, 01:42 AM UTC

This incident has been resolved and full generation services are available. Note and Document regeneration may be required for sessions affected during this time.

Started
Feb 06, 2025, 01:11 AM UTC
Resolved
Feb 06, 2025, 01:42 AM UTC
Duration
31m
Detected by Pingoru
Feb 06, 2025, 01:11 AM UTC

Affected components

APIAPIAPIAPIAPIHeidi Web AppHeidi Web AppHeidi Web AppHeidi Web AppHeidi Web App

Update timeline

  1. investigating Feb 06, 2025, 01:11 AM UTC

    We are currently investigating an issue with model providers, resulting in failed generation of notes and documents. This should not affect recording / transcription functionality and note regeneration will be needed once resolved.

  2. investigating Feb 06, 2025, 01:12 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 06, 2025, 01:30 AM UTC

    A fix has been implemented and we are monitoring results. Note and Document generation should now be available.

  4. resolved Feb 06, 2025, 01:42 AM UTC

    This incident has been resolved and full generation services are available. Note and Document regeneration may be required for sessions affected during this time.

Your product runs on more than Heidi Health

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →