Resolved after 31 minutes, affecting API and API and 1 more, on February 6, 2025.
This incident has been resolved and full generation services are available. Note and Document regeneration may be required for sessions affected during this time.
Affected components
Update timeline
- investigating Feb 06, 2025, 01:11 AM UTC
We are currently investigating an issue with model providers, resulting in failed generation of notes and documents. This should not affect recording / transcription functionality and note regeneration will be needed once resolved.
- investigating Feb 06, 2025, 01:12 AM UTC
We are continuing to investigate this issue.
- monitoring Feb 06, 2025, 01:30 AM UTC
A fix has been implemented and we are monitoring results. Note and Document generation should now be available.
- resolved Feb 06, 2025, 01:42 AM UTC
This incident has been resolved and full generation services are available. Note and Document regeneration may be required for sessions affected during this time.
Your product runs on more than Heidi Health
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.