Hedra incident

An elevated number of generation failures are occuring with the Character-3 model

Minor

Resolved after 40 minutes, on November 6, 2025.

identified Nov 06, 2025, 11:21 PM UTC

Our compute provider has reported an issue with our cluster and is bringing up a new cluster. Other image and video generation models on the platform are unaffected.

Started: Nov 06, 2025, 11:21 PM UTC
Resolved: Nov 07, 2025, 12:02 AM UTC
Duration: 40m
Detected by Pingoru: Nov 06, 2025, 11:21 PM UTC

Update timeline

identified Nov 06, 2025, 11:21 PM UTC

Our compute provider has reported an issue with our cluster and is bringing up a new cluster. Other image and video generation models on the platform are unaffected.
resolved Nov 07, 2025, 12:02 AM UTC

Queue is recovering, generations are restored to full capacity.

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