Heap experienced a major incident on December 19, 2024 affecting Heap Connect, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Dec 19, 2024, 02:37 PM UTC
We are currently experiencing delays in syncing event data. Our engineering team has identified the root cause of the delayed syncs and is working on a solution. We will post an update within one hour.
- monitoring Dec 19, 2024, 03:31 PM UTC
A fix has been implemented and we're monitoring the recovery. We'll post another update once the syncs have recovered.
- resolved Dec 19, 2024, 05:02 PM UTC
This incident has been resolved.