Heap incident

Some Heap queries failing

Major Resolved View vendor source →

Heap experienced a major incident on January 7, 2025 affecting App, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2025, 05:29 PM UTC
Resolved
Jan 07, 2025, 07:30 PM UTC
Duration
2h 1m
Detected by Pingoru
Jan 07, 2025, 05:29 PM UTC

Affected components

App

Update timeline

  1. identified Jan 07, 2025, 05:29 PM UTC

    We have identified the cause of intermittent query failures. Our engineering team is working to fix the issue. Data collection is unaffected.

  2. monitoring Jan 07, 2025, 06:34 PM UTC

    We have implemented a fix for intermittent query failures. Our engineering team is continuing to monitor the issue. Data collection is unaffected.

  3. resolved Jan 07, 2025, 07:30 PM UTC

    Heap queries are no longer intermittently failing. Data collection was unaffected.