Heap experienced a minor incident on January 16, 2025 affecting Data Collection and App, lasting 9h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Data CollectionApp
Update timeline
- investigating Jan 16, 2025, 09:46 PM UTC
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- investigating Jan 16, 2025, 10:49 PM UTC
We are continuing to investigate the issue.
- investigating Jan 17, 2025, 12:23 AM UTC
Some parts of latency are recovering. We are continuing to investigate the issue.
- monitoring Jan 17, 2025, 02:11 AM UTC
Some latency is still recovering. We are monitoring.
- resolved Jan 17, 2025, 07:22 AM UTC
This incident has been resolved.