Heap experienced a minor incident on February 13, 2025 affecting Heap Connect, lasting 6h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- monitoring Feb 13, 2025, 01:59 PM UTC
Some customers Connect Syncs have been delayed. The cause has been identified and the fix has been deployed. We are monitoring as delayed environments catch up. We will post an update in two hours, or resolve the incident if all environments have recovered.
- monitoring Feb 13, 2025, 03:47 PM UTC
We are continuing to monitor as some delayed syncs are still catching up.
- monitoring Feb 13, 2025, 04:51 PM UTC
We are continuing to monitor for any further issues.
- monitoring Feb 13, 2025, 05:27 PM UTC
Latency has recovered for most syncs. We continue to monitor for remaining impacted clients.
- resolved Feb 13, 2025, 08:33 PM UTC
This incident has been resolved.