Heap incident

Temporary disruption in parts of Heap web app

Minor Resolved View vendor source →

Heap experienced a minor incident on March 10, 2025 affecting App, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2025, 08:53 AM UTC
Resolved
Mar 10, 2025, 09:37 AM UTC
Duration
44m
Detected by Pingoru
Mar 10, 2025, 08:53 AM UTC

Affected components

App

Update timeline

  1. investigating Mar 10, 2025, 08:53 AM UTC

    We are investigating a performance degradation for some customers in the Heap web app. No data has been lost.

  2. identified Mar 10, 2025, 08:56 AM UTC

    The issue has been identified.

  3. monitoring Mar 10, 2025, 09:02 AM UTC

    The fix has been applied and we are monitoring the system.

  4. resolved Mar 10, 2025, 09:37 AM UTC

    This incident has been resolved.