Heap experienced a notice incident on March 26, 2025 affecting Heap Connect, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- investigating Mar 26, 2025, 01:07 PM UTC
We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.
- investigating Mar 26, 2025, 01:34 PM UTC
We are continuing to investigate this issue.
- investigating Mar 26, 2025, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 26, 2025, 05:42 PM UTC
Connect syncs for most customers should be caught up. We are monitoring the remainder to ensure successful completion.