Heap experienced a notice incident on April 16, 2025 affecting Data Collection and App, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 08:16 PM UTC
We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.
- identified Apr 16, 2025, 09:25 PM UTC
Our engineers are working on resolving the issue. You may still notice missing data in your reports. Data collection is unaffected, and no data has been lost. We'll be posting another update in 60 minutes.
- monitoring Apr 16, 2025, 10:06 PM UTC
A fix has been implemented, and we are seeing latency return to normal. We will continue to monitor the state and update if anything changes.
- resolved Apr 16, 2025, 10:19 PM UTC
This incident has been resolved.