Heap incident

Data Collection Incident – Heatmaps & Session Replays

Critical Resolved View vendor source →

Heap experienced a critical incident on May 16, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 02:30 PM UTC
Resolved
May 16, 2025, 02:30 PM UTC
Duration
—
Detected by Pingoru
May 16, 2025, 02:30 PM UTC

Update timeline

  1. resolved May 20, 2025, 10:00 PM UTC

    Heatmaps and session replays may not have been collected as expected for 3.5 hours. The issue is now resolved and normal data collection has resumed.