Heap incident

Heap Connect Syncs: Possibility Of Stale Data

Minor Resolved View vendor source →

Heap experienced a minor incident on May 27, 2025 affecting Heap Connect, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 05:40 PM UTC
Resolved
May 27, 2025, 11:18 PM UTC
Duration
5h 37m
Detected by Pingoru
May 27, 2025, 05:40 PM UTC

Affected components

Heap Connect

Update timeline

  1. investigating May 27, 2025, 05:40 PM UTC

    We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution.

  2. investigating May 27, 2025, 06:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 27, 2025, 07:06 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 27, 2025, 09:56 PM UTC

    The issue has been identified and a fix has been implemented.

  5. resolved May 27, 2025, 11:18 PM UTC

    This incident has been resolved.