Heap experienced a critical incident on July 10, 2025 affecting Data Collection, lasting 4d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2025, 12:32 AM UTC
We are currently investigating an incident that is impacting data collection for all Heap customers. We will post an update within an hour.
- investigating Jul 10, 2025, 12:49 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2025, 01:07 AM UTC
We have identified and mitigated this issue. Data ingestion has been fully restored. The data not ingested during this incident will be reloaded and we will post an update when this reload is complete.
- monitoring Jul 11, 2025, 05:09 PM UTC
The data reload is in progress. We will post an update when it is complete.
- monitoring Jul 11, 2025, 05:12 PM UTC
The data reload is in progress. We will post an update when it is complete.
- resolved Jul 14, 2025, 10:13 PM UTC
The data has been reloaded and this incident is resolved.