Healthise incident

Performance Issues

Resolved after 1 hour 42 minutes, affecting Coach and Communicate and 1 more, on November 3, 2025.

resolved Nov 04, 2025, 12:46 AM UTC

All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.

Started: Nov 03, 2025, 11:04 PM UTC
Resolved: Nov 04, 2025, 12:46 AM UTC
Duration: 1h 42m
Detected by Pingoru: Nov 03, 2025, 11:04 PM UTC

Affected components

CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Update timeline

investigating Nov 03, 2025, 11:04 PM UTC

Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.
investigating Nov 03, 2025, 11:05 PM UTC

We are continuing to investigate this issue.
resolved Nov 04, 2025, 12:46 AM UTC

All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.

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