Healthise experienced a major incident on November 3, 2025 affecting Coach and Communicate and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase
Update timeline
- investigating Nov 03, 2025, 11:04 PM UTC
Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.
- investigating Nov 03, 2025, 11:05 PM UTC
We are continuing to investigate this issue.
- resolved Nov 04, 2025, 12:46 AM UTC
All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.