Healthise incident

Programs ConsumerUI Login

Resolved after 16 hours 52 minutes, on March 15, 2021.

resolved Mar 16, 2021, 12:40 PM UTC

All login functionality to Digital Health Programs | Consumer UI has been resolved.

Started
Mar 15, 2021, 07:48 PM UTC
Resolved
Mar 16, 2021, 12:40 PM UTC
Duration
16h 52m
Detected by Pingoru
Mar 15, 2021, 07:48 PM UTC

Update timeline

  1. investigating Mar 15, 2021, 07:48 PM UTC

    We are currently investigating this issue.

  2. identified Mar 15, 2021, 09:51 PM UTC

    We've identified the issue as being caused by an outage of our vendor for logins to the Programs Consumer UI (Microsoft Azure Active Directory). They are actively working to restore service and we will provide regular status updates as we receive them. https://status.azure.com/en-us/status

  3. monitoring Mar 15, 2021, 11:09 PM UTC

    Our vendor for the Digital Health Programs | Consumer UI has completed work to restore service. We have seen a steady decline in error rates and are no longer observing failed attempts to login. We will continue to monitor the application and we will provide further status updates as we receive them.

  4. resolved Mar 16, 2021, 12:40 PM UTC

    All login functionality to Digital Health Programs | Consumer UI has been resolved.

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