Healthise incident

Fulfillment Service - degraded performance

Resolved after 28 minutes, affecting HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc., on October 14, 2024.

resolved Oct 14, 2024, 05:39 PM UTC

The fix has been successfully implemented and Fulfillment Services are operating as expected.

Started
Oct 14, 2024, 05:10 PM UTC
Resolved
Oct 14, 2024, 05:39 PM UTC
Duration
28m
Detected by Pingoru
Oct 14, 2024, 05:10 PM UTC

Affected components

HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.

Update timeline

  1. investigating Oct 14, 2024, 05:10 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 14, 2024, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 14, 2024, 05:16 PM UTC

    The issue has been identified and there will be a downtime of approximately 5 mins starting at 12:15pm CST.

  4. identified Oct 14, 2024, 05:30 PM UTC

    The fix continues to be implemented - confirmation of completion will be provided as soon as it's finished. Thank you for your patience.

  5. resolved Oct 14, 2024, 05:39 PM UTC

    The fix has been successfully implemented and Fulfillment Services are operating as expected.

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