Healthie Outage History
Healthie is up right nowPingoru has recorded 85 incidents for Healthie: 81 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 55 of 720 (8%) |
| May 2026 | 7 | 3 of 744 (0%) |
| June 2026 | 8 | 6 of 720 (1%) |
| July 2026 | 8 | 44 of 744 (6%) |
| August 2026 | 6 | 8 of 744 (1%) |
| September 2026 | 4 | 165 of 720 (23%) |
| October 2026 | 3 | 3 of 593 (1%) |
Incidents, newest first
Critical October 20, 2025 Healthie is unavailable due to AWS incident 4h 58m Healthie (Production), Healthie (Sandbox)
Started Oct 20, 2025, 07:21 AM UTC· resolved Oct 20, 2025, 12:19 PM UTC
- investigating Oct 20, 2025, 07:21 AM UTC
Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status The most recent update from AWS is: "Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"
- resolved Oct 20, 2025, 12:19 PM UTC
AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.
Notice October 17, 2025 Possible Delay in ChangeHealth Lab Results 6d 4h Healthie (Production)
Started Oct 17, 2025, 05:24 PM UTC· resolved Oct 23, 2025, 10:17 PM UTC
- investigating Oct 17, 2025, 05:24 PM UTC
We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.
- investigating Oct 20, 2025, 12:20 PM UTC
We are continuing to investigate this issue.
- resolved Oct 23, 2025, 10:17 PM UTC
This is now resolved.