Healthie incident

Increased Rate of Office Ally Rejecting Claim Submissions

Notice Resolved

Healthie experienced a notice incident on May 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:06 PM UTC
Resolved
Mar 24, 2023, 02:07 PM UTC
Duration
—
Detected by Pingoru
May 14, 2026, 08:06 PM UTC

Update timeline

  1. identified May 14, 2026, 08:06 PM UTC

    We are seeing an increased rate of OfficeAlly rejecting claim submissions in print image format. In the next hour, We are reverting a change to the format which should resolve this issue.

  2. resolved May 14, 2026, 08:06 PM UTC

    The format change has been reverted, and this issue should now be resolved.