Healthie incident

OfficeAlly Claim Export Format Changing

Notice Resolved

Healthie experienced a notice incident on May 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:05 PM UTC
Resolved
Aug 04, 2023, 06:12 PM UTC
Duration
—
Detected by Pingoru
May 14, 2026, 08:05 PM UTC

Update timeline

  1. identified May 14, 2026, 08:05 PM UTC

    This change will happen tomorrow morning.

  2. investigating May 14, 2026, 08:05 PM UTC

    Tomorrow (8/3), we will be releasing a small update to our CMS1500 export format that appears when you download a .txt file or send a claim to OfficeAlly (Candid/Change/Etc not affected). This change is being made to address an OfficeAlly requested change to send in four year (not two year) dates. OfficeAlly can be sensitive to changes in the format, so there's a chance you will may receive an error on submission and need to have OA remap to match the new format.

  3. resolved May 14, 2026, 08:05 PM UTC

    We have not heard of claims processing issues, so are moving this to resolved.