Healthie incident

Incorrect Stripe Fees Taken on Recurring and Scheduled Payments

Notice Resolved

Healthie experienced a notice incident on May 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:05 PM UTC
Resolved
Aug 11, 2023, 04:05 PM UTC
Duration
—
Detected by Pingoru
May 14, 2026, 08:05 PM UTC

Update timeline

  1. resolved May 14, 2026, 08:05 PM UTC

    This incident has been resolved.

  2. investigating May 14, 2026, 08:05 PM UTC

    Due to a calculation issue, Recurring and scheduled payments on 8/2, 8/3, and 8/4 had an incorrectly high Stripe fees taken out of the charge. The calculation issue has been corrected, and you will see the difference in fees refunded in a payout initiated today (which should take ~2 business days to reach your connected bank account)