Healthie incident

Issue loading appointment details for recurring Zoom appointments with cloud recording enabled

Notice Resolved

Healthie experienced a notice incident on May 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:05 PM UTC
Resolved
Aug 30, 2023, 03:32 PM UTC
Duration
—
Detected by Pingoru
May 14, 2026, 08:05 PM UTC

Update timeline

  1. resolved May 14, 2026, 08:05 PM UTC

    Between 9:08 AM and 11:14 AM eastern, providers and staff with Zoom cloud recording enabled were receiving error messages when loading Zoom appointments that were part of a recurring series. This issue was caused by an adjustment to the cloud recording API call to better support Zoom's API changes. We have 1) Resolved the issue 2) Adjusted our test plans to ensure that this case (recurring appointments and cloud recording being enabled) are part of our test cases for Zoom API changes 3) Added better error handling around loading cloud recording URLs. Moving forward, an error with loading the cloud recording URLs will not cause the full appointment details not to load.