Healthie incident

Change Healthcare iFrame Appearing Blank

Notice Resolved

Healthie experienced a notice incident on May 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 08:05 PM UTC
Resolved
Oct 09, 2023, 06:53 PM UTC
Duration
—
Detected by Pingoru
May 14, 2026, 08:05 PM UTC

Update timeline

  1. investigating May 14, 2026, 08:05 PM UTC

    Change has confirmed this is an issue on their end due to a recent release. They plan on releasing an update tomorrow to resolve this.

  2. investigating May 14, 2026, 08:05 PM UTC

    Optum (Change Healthcare) Clinical Exchange Lab Orders and Results, a Healthie integration for ordering and resulting e-labs is not currently showign a blank iFrame post log-in for some users. This issue looks to be on Change's end. Optum (Change Healthcare) is investigating and updates will be posted here as they become available. In the meantime, labs can be ordered directly from https://clinician.changehealthcare.com/

  3. resolved May 14, 2026, 08:05 PM UTC

    This issue was resolved by change on 10/6