Resolved after 36 days 14 hours, affecting Mobile App, on September 30, 2021.
Causes of incident: * Credit card on file for the Apple Developer Program expired. * Password for the account was not recorded. * Recovery phone number was a Google Voice number and was deleted.
Affected components
Mobile App
Update timeline
- identified Sep 30, 2021, 09:00 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 14, 2021, 11:14 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 05, 2021, 11:38 PM UTC
Our app is back in the iOS app store
- postmortem Nov 05, 2021, 11:39 PM UTC
Causes of incident: * Credit card on file for the Apple Developer Program expired. * Password for the account was not recorded. * Recovery phone number was a Google Voice number and was deleted.
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