Resolved after 10 hours 47 minutes, affecting Forecast Application and Harvest Application and API and 1 more, on October 3, 2018.
We have restored our database cluster to full operation at this time. We apologize to customers who were affected by this issue earlier. As always, thank you for your support.
Affected components
Update timeline
- investigating Oct 03, 2018, 06:32 AM UTC
The team is currently investigating reports of general problems tracking time and saving projects.
- identified Oct 03, 2018, 06:41 AM UTC
We have found the issue and are applying a fix
- identified Oct 03, 2018, 06:52 AM UTC
A hardware failure caused a problem in our database cluster. We initiated a procedure to remove the failed server, but this has caused some instability in our database systems and we are working to resolve the issue
- monitoring Oct 03, 2018, 08:25 AM UTC
No problems should be happening anymore, but we are still working on restoring our database cluster to full health.
- monitoring Oct 03, 2018, 10:26 AM UTC
The recovery process to restore our database cluster to full health is continuing successfully. We are targeting optimal levels of capacity in all locations within a few hours.
- resolved Oct 03, 2018, 05:19 PM UTC
We have restored our database cluster to full operation at this time. We apologize to customers who were affected by this issue earlier. As always, thank you for your support.
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