Resolved after 1 hour 17 minutes, affecting Harvest Application and API, on February 26, 2019.
The load balancer has been fully restored, and no further issues should be impacting any customers. Thank you for your patience during the short window of service issues earlier today.
Affected components
Update timeline
- investigating Feb 26, 2019, 02:41 PM UTC
We are investigating a system issue which might be impacting some customers at this time. We are sorry for the inconvenience and will post updates here as soon as we can. Thank you for your patience.
- monitoring Feb 26, 2019, 03:03 PM UTC
We have identified a load balancer which had a hardware failure, and was incorrectly processing a percentage of customer requests for a few minutes earlier this morning. This load balancer has been removed from production, and there should be no further impact to customers at this time. Thank you for your patience while we resolve the underlying issue.
- resolved Feb 26, 2019, 03:58 PM UTC
The load balancer has been fully restored, and no further issues should be impacting any customers. Thank you for your patience during the short window of service issues earlier today.
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