Global Network Issue Impacting Harvest

Update timeline

1. investigating Jul 21, 2020, 10:53 AM UTC

   The team is currently investigating performance issues with Harvest, and will post a more detailed status update here as soon as possible.

2. identified Jul 21, 2020, 11:18 AM UTC

   We've identified a network problem (packet loss) at one of the connections from our datacenter to the internet and they are working on it.

3. identified Jul 21, 2020, 11:38 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Jul 21, 2020, 12:43 PM UTC

   We still have reports that some customers are unable to reach Harvest and Forecast at the moment. We are really sorry for this inconvenience. We believe this issue is due to internet routing issues currently occurring at selected European network service providers. We are continuing to monitor the situation, and collaborate with our datacenter provider

5. monitoring Jul 21, 2020, 01:59 PM UTC

   Earlier today Level3/CenturyLink (tier 1 internet routing providers) had an outage that affected some customers' access to Harvest and Forecast. We apologize for this inconvenience. Some affected customers should now able to access Harvest again, and hopefully, the issues will be resolved soon. We will keep monitoring this issue. Please reach out to us if you are still having issues.

6. resolved Jul 21, 2020, 03:28 PM UTC

   This incident has been resolved.