Harvest incident

Email delivery issue

Resolved after 1 hour 30 minutes, affecting Harvest Background Jobs and Harvest Email Service, on April 19, 2021.

monitoring Apr 19, 2021, 08:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 19, 2021, 07:35 PM UTC
Resolved
Apr 19, 2021, 09:05 PM UTC
Duration
1h 30m
Detected by Pingoru
Apr 19, 2021, 07:35 PM UTC

Affected components

Harvest Background JobsHarvest Email Service

Update timeline

  1. investigating Apr 19, 2021, 07:35 PM UTC

    The team is currently investigating email delivery issues and will post updates here as soon as we have more information.

  2. identified Apr 19, 2021, 07:49 PM UTC

    The issue has been identified by our email delivery service and a fix is in the works.

  3. monitoring Apr 19, 2021, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 19, 2021, 09:05 PM UTC

    This incident has been resolved.

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