Resolved after 3 hours 37 minutes, affecting Harvest Email Service, on January 8, 2024.
We are still working through the remaining backlog of delayed emails but expect full resolution shortly.
Affected components
Update timeline
- investigating Jan 08, 2024, 02:31 PM UTC
We are currently investigating an issue with our outgoing email service.
- identified Jan 08, 2024, 03:28 PM UTC
We have identified the issue and are currently working with our email vendor to restore the email service as quickly as possible.
- identified Jan 08, 2024, 04:31 PM UTC
Fixes have been implemented and we are currently working with our email vendor to restore the email service as quickly as possible.
- monitoring Jan 08, 2024, 05:03 PM UTC
We have resolved the issue with our email vendor and our systems are now going through the backlog of email that has queued up.
- monitoring Jan 08, 2024, 05:03 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 08, 2024, 06:05 PM UTC
We are still working through the remaining backlog of delayed emails but expect full resolution shortly.
- resolved Jan 08, 2024, 06:08 PM UTC
Email service is now operating correctly.
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