Harvest Performance Issues

Update timeline

1. investigating Jan 24, 2024, 08:26 PM UTC

   The team is currently investigating performance issues with Harvest, and will post a more detailed status update here as soon as possible.

2. investigating Jan 24, 2024, 09:34 PM UTC

   We're still investigating the issue impacting Harvest and Forecast accounts. We will continue to update this page as we have more information.

3. investigating Jan 24, 2024, 09:38 PM UTC

   We are continuing to investigate this issue.

4. identified Jan 24, 2024, 10:44 PM UTC

   Our apps are having issues due to a DDoS attack. This is affecting logging into and using our apps. Our team is working on a fix and we're very sorry for the interruption.

5. monitoring Jan 25, 2024, 12:46 AM UTC

   Fixes have been put in place and your account should be working normally. We're continuing to monitor our systems closely at this time. Your patience through this has been greatly appreciated.

6. monitoring Jan 25, 2024, 02:53 AM UTC

   Our fixes have resolved the earlier issues some customer experienced. We will continue to monitor our systems closely and will move to updates every 6 hours. Thank you again for your patience!

7. resolved Jan 25, 2024, 09:16 AM UTC

   All functionality has been fully restored and the incident is now resolved. The team put in place countermeasures to address the denial of service attack and stabilize our systems. Our engineering team is investigating improvements to ensure service is not interrupted in the future. We're sorry for the interruption and thank you again for your patience.