Harvest incident
Harvest Service Degradation: Error rate and email delivery delays
Resolved after 1 hour 8 minutes, affecting Forecast Application and Harvest Application and API and 1 more, on July 21, 2025.
We have verified that the applied changes have fixed the investigated issues. We're sorry for the inconvenience and appreciate your understanding while we restored full service.
Affected components
Update timeline
- investigating Jul 21, 2025, 07:13 AM UTC
We’re aware of an elevated error rate affecting Harvest, Harvest ID and Forecast. Some emails sent by Harvest are currently delayed. Our team is actively looking into it and working to resolve the issue as quickly as possible. We will provide an update within the next 30 minutes.
- identified Jul 21, 2025, 07:52 AM UTC
We've identified the root causes and are applying fixes to the database as well as taking measures to improve the email delivery rate.
- resolved Jul 21, 2025, 08:22 AM UTC
We have verified that the applied changes have fixed the investigated issues. We're sorry for the inconvenience and appreciate your understanding while we restored full service.
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