Handshake experienced a minor incident on October 20, 2025 affecting Handshake for Students - US and Handshake for Students - EU, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Handshake for Students - USHandshake for Students - EU
Update timeline
- monitoring Oct 20, 2025, 06:18 PM UTC
We're currently experiencing an issue affecting our phone verification process due to an outage with one of our third-party providers.
- monitoring Oct 20, 2025, 07:31 PM UTC
We are seeing improved performance with phone verification. We are continuing to monitor.
- monitoring Oct 20, 2025, 08:58 PM UTC
Phone verification has mostly recovered. However our downstream services still are reporting some degradation. We are continuing to monitor.
- resolved Oct 20, 2025, 10:02 PM UTC
Resolving this as phone verification has recovered