Resolved after 11 hours 19 minutes, affecting Verity Api, on October 20, 2025.
We are now within normal latency limits for the image endpoint and will keep monitoring the systems.
Affected components
Update timeline
- investigating Oct 20, 2025, 12:29 PM UTC
We are currently experiencing delays in classification processing on our platform. Our team is actively investigating the issue and working to identify the impacted pipelines. We will provide updates here, including details on the affected areas and timelines for resolution, as they become available. Thank you for your patience.
- identified Oct 20, 2025, 12:32 PM UTC
We are facing increased classification latency due to an issue with one of our vendors. The issue has been identified and the cloud provider is working through a mitigation. For more information, please visit: https://health.aws.amazon.com/health/status.
- identified Oct 20, 2025, 02:04 PM UTC
We are still facing increased classification latencies as our cloud provider is working through a mitigation.
- monitoring Oct 20, 2025, 06:29 PM UTC
We are now within normal latency limits for the image endpoint and will keep monitoring the systems.
- resolved Oct 20, 2025, 11:49 PM UTC
This incident has been resolved.
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