GumGum incident

Increased classification latency in the image endpoint

Major Resolved View vendor source →

GumGum experienced a major incident on October 20, 2025 affecting Verity Api, lasting 11h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:29 PM UTC
Resolved
Oct 20, 2025, 11:49 PM UTC
Duration
11h 19m
Detected by Pingoru
Oct 20, 2025, 12:29 PM UTC

Affected components

Verity Api

Update timeline

  1. investigating Oct 20, 2025, 12:29 PM UTC

    We are currently experiencing delays in classification processing on our platform. Our team is actively investigating the issue and working to identify the impacted pipelines. We will provide updates here, including details on the affected areas and timelines for resolution, as they become available. Thank you for your patience.

  2. identified Oct 20, 2025, 12:32 PM UTC

    We are facing increased classification latency due to an issue with one of our vendors. The issue has been identified and the cloud provider is working through a mitigation. For more information, please visit: https://health.aws.amazon.com/health/status.

  3. identified Oct 20, 2025, 02:04 PM UTC

    We are still facing increased classification latencies as our cloud provider is working through a mitigation.

  4. monitoring Oct 20, 2025, 06:29 PM UTC

    We are now within normal latency limits for the image endpoint and will keep monitoring the systems.

  5. resolved Oct 20, 2025, 11:49 PM UTC

    This incident has been resolved.