GumGum incident

Increased classification latency in page endpoint

Major Resolved View vendor source →

GumGum experienced a major incident on October 20, 2025 affecting Verity Api, lasting 15h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:11 AM UTC
Resolved
Oct 21, 2025, 02:29 AM UTC
Duration
15h 17m
Detected by Pingoru
Oct 20, 2025, 11:11 AM UTC

Affected components

Verity Api

Update timeline

  1. identified Oct 20, 2025, 11:11 AM UTC

    We are facing increased classification latency due to an issue with one of our vendors.

  2. identified Oct 20, 2025, 12:26 PM UTC

    The issue has been identified and the cloud provider is working through a mitigation. For more information, please visit: https://health.aws.amazon.com/health/status.

  3. identified Oct 20, 2025, 02:04 PM UTC

    We are still facing increased classification latencies as our cloud provider is working through a mitigation.

  4. resolved Oct 21, 2025, 02:29 AM UTC

    We are now within normal latency limits for the page endpoint.