GumGum incident

Increased classification latency in video pipeline

Major Resolved View vendor source →

GumGum experienced a major incident on October 20, 2025 affecting Verity Api, lasting 8h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:38 PM UTC
Resolved
Oct 21, 2025, 02:29 AM UTC
Duration
8h 50m
Detected by Pingoru
Oct 20, 2025, 05:38 PM UTC

Affected components

Verity Api

Update timeline

  1. investigating Oct 20, 2025, 05:38 PM UTC

    We are currently experiencing delays in classification processing on our platform. Our team is actively investigating the issue and working to identify the impacted pipelines. We will provide updates here, including details on the affected areas and timelines for resolution, as they become available. Thank you for your patience.

  2. monitoring Oct 20, 2025, 11:46 PM UTC

    We see improvements in the video classification latency and are monitoring the applications.

  3. resolved Oct 21, 2025, 02:29 AM UTC

    We are now within normal latency limits for the video endpoint.