GumGum incident
Increased classification latency in page, text, and video endpoints
Resolved after 3 hours 14 minutes, affecting Verity Api, on November 6, 2024.
New page, text, and video requests will be processed as usual. However, the backlog of messages accumulated during the outage will be handled at a slower rate, causing additional delays for messages received between 18:38 (UTC) and 22:09 (UTC).
Affected components
Update timeline
- identified Nov 06, 2024, 07:43 PM UTC
The issue has been identified and a fix is implemented.
- monitoring Nov 06, 2024, 08:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 06, 2024, 09:35 PM UTC
We have identified that one of our backend services is now currently experiencing delays in processing our backlog of messages. This is translating to high latency across Verity services, specifically for pages, text and video. We are increasing support to our affected system to help it recover and catch-up to our backlog.
- resolved Nov 06, 2024, 10:58 PM UTC
New page, text, and video requests will be processed as usual. However, the backlog of messages accumulated during the outage will be handled at a slower rate, causing additional delays for messages received between 18:38 (UTC) and 22:09 (UTC).
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