GumGum incident

Increased classification latency in page, text, and video endpoints

Resolved after 4 hours 1 minute, affecting Verity Api, on January 13, 2025.

monitoring Jan 13, 2025, 07:40 PM UTC

We are currently monitoring the impact of a hot fix. We are seeing our backlog of message being processed; however, we expect there to be a 2 to 3 hour delay on some data.

Started: Jan 13, 2025, 05:02 PM UTC
Resolved: Jan 13, 2025, 09:04 PM UTC
Duration: 4h 1m
Detected by Pingoru: Jan 13, 2025, 05:02 PM UTC

Affected components

Verity Api

Update timeline

investigating Jan 13, 2025, 05:02 PM UTC

We are currently investigating this issue.
investigating Jan 13, 2025, 06:00 PM UTC

We have narrowed the issue to our text processing services. We are still investigating the root cause.
investigating Jan 13, 2025, 07:22 PM UTC

We are attempting a hot fix to address the issues in our text processing services. We'll follow up in another hour with an update.
monitoring Jan 13, 2025, 07:40 PM UTC

We are currently monitoring the impact of a hot fix. We are seeing our backlog of message being processed; however, we expect there to be a 2 to 3 hour delay on some data.
resolved Jan 13, 2025, 09:04 PM UTC

This incident has been resolved.

Your product runs on more than GumGum

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.