GUIDEcx Outage History

Type: Maintenance Duration: 1 hour and 28 minutes Affected Components: Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management May 7, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate any down time, but some users might experience slowness or even potential error pages while navigating in our 1.0 (Legacy) product. May 7, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 03:28:05 GMT+0 - Completed - Maintenance has completed successfully.

Type: Maintenance Duration: 48 minutes Affected Components: , Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management, Web Application → Mar 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 26, 01:47:41 GMT+0 - Completed - Maintenance has completed successfully. Mar 26, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate having any down time within the application, but wanted everyone to be made aware.

Type: Maintenance Duration: 2 hours Affected Components: Report Navigator and Report Builder, Resource Management, Project Management, API v1, API v2, Advanced Time Tracking, Compass Customer Portal Jun 22, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 22, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 22, 02:00:01 GMT+0 - Identified - Maintenance is now in progress

Type: Incident Duration: 37 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Apr 30, 20:55:30 GMT+0 - Investigating - We are currently investigating this incident. Apr 30, 21:32:24 GMT+0 - Resolved - The fix was successful. All logins are working well. Apr 30, 20:56:40 GMT+0 - Identified - The root cause has been identified. An index is being applied that will help. Apr 30, 21:03:57 GMT+0 - Monitoring - The improvements have been applied and we are monitoring the impact to ensure all logins are being processed quickly.

Type: Incident Duration: 9 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 22:53:57 GMT+0 - Resolved - This incident has been resolved. Jan 13, 22:45:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. We deployed an update and are seeing some odd behavior in some of our labels. Users should still be able to login and navigate, but may have some weirdness in the UI until some additional deployments finish. Jan 13, 22:49:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 7 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 17:12:19 GMT+0 - Identified - The root cause has been diagnosed. The access service is being updated. This is expected to be resolved very soon. Jan 13, 17:10:03 GMT+0 - Investigating - We are currently investigating this incident. The system is still available, but login credential processing is slower than usual. Jan 13, 17:16:00 GMT+0 - Monitoring - The access service has been restarted and the pending backlog of requests are being processed. Authentication performance will be monitored for the next few minutes until login credentials are processed within 3-5 seconds as usual. Jan 13, 17:17:11 GMT+0 - Resolved - This issue has been fully resolved. Login should be fast and consistent now for all organizations.

Type: Maintenance Duration: 1 minute Affected Components: Report Navigator and Report Builder Jul 15, 23:59:43 GMT+0 - Completed - Custom reports have now been migrated to a new version that supports scheduled email delivery. Jul 15, 15:15:34 GMT+0 - Identified - To add support for scheduled reports, custom reports will be unavailable this morning. In the meantime, all standard reports are still available and all data across both report types are still safe and secure. Jul 15, 23:59:12 GMT+0 - Identified - The bulk update script for custom report IDs is running

Type: Incident Duration: 23 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jun 13, 21:08:50 GMT+0 - Investigating - We are currently investigating this incident. Jun 13, 21:22:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Most users should be able to access the Projects page. If the 500 Error occurs a simple refresh page appears to be resolving it. Jun 13, 21:31:27 GMT+0 - Resolved - This incident has been resolved.