Guarana IT incident

Sydney Datacenter Outage

Resolved after 3 hours 13 minutes, affecting cPanel Servers, on October 13, 2021.

monitoring Oct 13, 2021, 08:36 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 13, 2021, 08:34 AM UTC
Resolved
Oct 13, 2021, 11:47 AM UTC
Duration
3h 13m
Detected by Pingoru
Oct 13, 2021, 08:34 AM UTC

Affected components

cPanel Servers

Update timeline

  1. investigating Oct 13, 2021, 08:34 AM UTC

    Our upstream Datacenter Provider is currently experiencing an outage. We are working closely with them to resolve the issue as soon as possible. We apologise for the inconvenience.

  2. monitoring Oct 13, 2021, 08:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2021, 11:47 AM UTC

    This incident has been resolved

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