Guarana IT incident

DNS Resolution Failing

Resolved after 2 hours 47 minutes, affecting DNS Servers, on March 9, 2022.

monitoring Mar 09, 2022, 05:52 AM UTC

Issue has been resolved and DNS is now resolving. We will continue monitoring for a period of time to ensure everything is operating correctly.

Started
Mar 09, 2022, 05:08 AM UTC
Resolved
Mar 09, 2022, 07:56 AM UTC
Duration
2h 47m
Detected by Pingoru
Mar 09, 2022, 05:08 AM UTC

Affected components

DNS Servers

Update timeline

  1. identified Mar 09, 2022, 05:08 AM UTC

    Looks like our upstream DNS provider is having issues. We have been assured that this will be resolved shortly. We apologise for any inconvenience!

  2. identified Mar 09, 2022, 05:33 AM UTC

    DNS resolution is starting to come back for some users

  3. monitoring Mar 09, 2022, 05:52 AM UTC

    Issue has been resolved and DNS is now resolving. We will continue monitoring for a period of time to ensure everything is operating correctly.

  4. resolved Mar 09, 2022, 07:56 AM UTC

    This incident has been resolved

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