GreenLink Networks experienced a minor incident on August 15, 2022 affecting Cloud Phone Services, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2022, 05:40 PM UTC
A few customers reported that they are not receiving their fax-to-email & voicemail-to-email communications. The faxes and voicemails can still be viewed in the Customer Portal. We are currently investigating the issue
- monitoring Aug 15, 2022, 05:51 PM UTC
One of our Data Centers' IPs appeared on a spam black list, causing the receiving email systems to think the faxes and voicemail emails were spam. We have worked with the backlist vendor in delisting the IP. Some customers have tested and confirmed they are receiving the faxes and voicemails in their emails. We are continuing to monitor the situation and investigating ways to avoid it from happening again
- resolved Aug 15, 2022, 09:33 PM UTC
We have confirmed that our IP has not come back to the spam black list. We are continuing to monitor the situation.