GreenLink Networks experienced a minor incident on September 16, 2022 affecting Mobility Suite (Softphone Apps), lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Mobility Suite (Softphone Apps)
Update timeline
- identified Sep 16, 2022, 03:30 PM UTC
At 9:53 AM EST, we were alerted of the degradation of the Chat functionalities of our Mobility Softphone. Our engineering team has identified the issue and is looking into it. This does not affect incoming, outgoing, or internal calls. These services are working fine
- resolved Sep 16, 2022, 04:47 PM UTC
As of 11:34 AM EST, this incident has been resolved. All services are back online.