GreenLink Networks experienced a major incident on February 9, 2023 affecting Cloud Phone Services and Mobility Suite (Softphone Apps), lasting 1h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 09, 2023, 06:26 PM UTC
Customers are currently experiencing that their phones and softphones are intermittently disconnecting from our service. We are aware of the issue and our team is investigating. We will be updating this incident as information becomes available.
- investigating Feb 09, 2023, 06:34 PM UTC
Customers are currently experiencing that their phones and softphones are intermittently disconnecting from our service. We are aware of the issue and our team is investigating. We will be updating this incident as information becomes available.
- identified Feb 09, 2023, 06:55 PM UTC
Issue has been isolated. We have taken actions to correct the issue and we are waiting for those actions to take effect over the next few minutes so that all can go back to normal.
- monitoring Feb 09, 2023, 07:08 PM UTC
All services are now showing stable. We are continuing to monitor the results.
- resolved Feb 09, 2023, 08:22 PM UTC
All services are fully operational.