GreenLink Networks incident

GreenLink Phones and Softphones having Connectivity Issues

Critical Resolved View vendor source →

GreenLink Networks experienced a critical incident on April 12, 2023 affecting Cloud Phone Services and Mobility Suite (Softphone Apps), lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 12:15 PM UTC
Resolved
Apr 12, 2023, 01:34 PM UTC
Duration
1h 19m
Detected by Pingoru
Apr 12, 2023, 12:15 PM UTC

Affected components

Cloud Phone ServicesMobility Suite (Softphone Apps)

Update timeline

  1. investigating Apr 12, 2023, 12:15 PM UTC

    We are looking into an issue preventing some customers from connecting to our system. Our engineers are looking into the issue.

  2. identified Apr 12, 2023, 12:45 PM UTC

    Our team has identified the issue and is working towards a fix. We apologize for the inconvenience. Status: While there are active calls and customers connected to the system, the system is currently showing diminished performance and for that reason, a large group of customers is unable to connect. Their phones and softphones are not registering to the GreenLink Platform. We will keep you updated.

  3. resolved Apr 12, 2023, 01:34 PM UTC

    A service in our platform caused diminished performance across the entire system (all data centers). The issue was resolved by our team and the system is stable. All services are 100% functional.