GreenLink Networks incident

Degradation of Cloud and SIP Services

Critical Resolved View vendor source →

GreenLink Networks experienced a critical incident on July 26, 2023 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2023, 04:00 PM UTC
Resolved
Jul 26, 2023, 06:09 PM UTC
Duration
2h 8m
Detected by Pingoru
Jul 26, 2023, 04:00 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk ServicesMobility Suite (Softphone Apps)

Update timeline

  1. investigating Jul 26, 2023, 05:52 PM UTC

    GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.

  2. investigating Jul 26, 2023, 05:59 PM UTC

    GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.

  3. monitoring Jul 26, 2023, 06:03 PM UTC

    We were having replication issues between our datacenters. The issues was identified and a fixed was applied

  4. resolved Jul 26, 2023, 06:09 PM UTC

    This incident has been resolved.