GreenLink Networks experienced a critical incident on August 7, 2023 affecting Cloud Phone Services and SIP Trunk Services, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2023, 06:49 PM UTC
At 1:38PM CST the first reports came in that some customers have reported when making an outbound call they are getting a message "Call cannot be completed due to a temporary error" and are not being able to make outbound calls. Our engineers started the investigation and troubleshooting process.
- investigating Aug 07, 2023, 06:50 PM UTC
We are continuing to investigate this issue.
- identified Aug 07, 2023, 07:11 PM UTC
Bandwidth.com, a major carrier of VoIP telecommunications, is having a major outage across the U.S. affecting Outbound Calls. Most VoIP providers either connect directly through bandwidth or your calls are routed through bandwidth as they interconnect about 40% of the carriers in both countries. Even if you are not serviced by Bandwidth chances are that either your calls are routing through them or the person that you are trying to call is. For real-time information regarding the downtime, please visit our Service Status page or the carrier's direct status page here: https://status.bandwidth.com/
- identified Aug 07, 2023, 07:36 PM UTC
Bandwidth has identified the cause of the issue and are working to restore outbound voice services. For real-time information regarding the downtime, please visit our Service Status page or the carrier's direct status page here: https://status.bandwidth.com/
- monitoring Aug 07, 2023, 08:06 PM UTC
At 2:47 PM CT, Bandwidth.com reported that the issue has been addressed, and their services were stable. We at GreenLink, confirmed that our systems can make outbound calls. Some customers have reported that they could make outbound calls as well. We will continue to monitor the stability of our services.
- resolved Aug 07, 2023, 08:40 PM UTC
This incident has been resolved.