GreenLink Networks incident

Issues downloading Faxes and Media Files from the Customer Portal

Minor Resolved View vendor source →

GreenLink Networks experienced a minor incident on February 1, 2024 affecting Customer Portal, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2024, 06:47 PM UTC
Resolved
Feb 01, 2024, 07:36 PM UTC
Duration
48m
Detected by Pingoru
Feb 01, 2024, 06:47 PM UTC

Affected components

Customer Portal

Update timeline

  1. investigating Feb 01, 2024, 06:47 PM UTC

    We are looking into a current issue with downloading faxes and reproducing media files (voicemails, call recordings, etc.) from the Customer Portal. We will provide more updates on this as soon as possible.

  2. resolved Feb 01, 2024, 07:36 PM UTC

    This incident has been resolved.