GreenLink Networks incident
Degradation of Cloud and SIP Services
GreenLink Networks experienced a major incident on February 14, 2024 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2024, 06:58 PM UTC
GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.
- identified Feb 14, 2024, 07:11 PM UTC
Our team has identified the issue and is working towards a fix. We apologize for the inconvenience. While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform.
- monitoring Feb 14, 2024, 07:44 PM UTC
A service in our platform caused diminished performance across the entire system (all data centers). The issue was resolved by our team, and the system is stable. All services are 100% functional. We are closely monitoring our systems.
- resolved Feb 14, 2024, 07:46 PM UTC
All services are 100% functional. We are closely monitoring our systems.