GreenLink Networks incident

Degradation of Cloud and SIP Services

Minor Resolved View vendor source →

GreenLink Networks experienced a minor incident on February 21, 2024 affecting Cloud Phone Services and SIP Trunk Services, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 11:08 PM UTC
Resolved
Feb 22, 2024, 01:36 AM UTC
Duration
2h 27m
Detected by Pingoru
Feb 21, 2024, 11:08 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk Services

Update timeline

  1. identified Feb 21, 2024, 11:08 PM UTC

    GreenLink is experiencing a degradation of services and our engineers have identified the issue and are working towards a fix. We apologize for the inconvenience. While there are active calls and customers connected to the system, the system is currently showing diminished performance, and for that reason, a group of customers might experience quality issues or phones and softphones not registering to the GreenLink Platform.

  2. resolved Feb 22, 2024, 01:36 AM UTC

    All services are 100% functional. We are closely monitoring our systems.