GreenLink Networks experienced a critical incident on February 23, 2024 affecting Cloud Phone Services and SIP Trunk Services and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2024, 01:45 PM UTC
Customers are currently experiencing that their phones and softphones are intermittently disconnecting from our service. We are aware of the issue and our team is investigating. We will be updating this incident as information becomes available.
- identified Feb 23, 2024, 01:46 PM UTC
Issue has been isolated. We have taken actions to correct the issue and we are waiting for those actions to take effect over the next few minutes so that all can go back to normal.
- identified Feb 23, 2024, 01:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 23, 2024, 01:54 PM UTC
All services are now showing stable. We are continuing to monitor the results.
- resolved Feb 23, 2024, 01:58 PM UTC
This incident has been resolved.